Terms and conditions – visitors and privacy protection policy

Thank you for using our portal.

Thank you for using our portal. This service is provided by Estheticon, s.r.o., ID: 25044567, Dr. Milady Horákové 513/23a, Liberec IV-Perštýn, 46.

By using our services and/or accepting these terms and conditions, you agree to the terms and conditions including our privacy protection policy. Please read these terms and conditions carefully. If you do not agree with our terms and conditions, including the privacy protection policy, please do not use our services.

Our services may not be misused. The access and use of our portal is permitted only in accordance with these terms and conditions.

Definitions

Discussion: A discussion is comprised of contributions to a new discussion thread or contributions (see below) that are added to existing threads. Other contributors or doctors may respond to these contributions to form the discussion.  

Doctor: A doctor or a clinic will have complied with registration conditions and received permission from the service provider to set up a profile; or the details of the doctor were obtained from a public database.

Article: Articles pertaining to medical topics are published by doctors on the portal.

Portal: The portal is maintained by the service provider. It is registered at: www.estheticon.com and www.healingcare.info.

Service provider: Estheticon, s.r.o., ID: 25044567, Dr. Milady Horákové 513/23a, Liberec IV-Perštýn, 46.

Profile: A profile is a web page containing information about the doctor or clinic on the portal.

Contribution: A contribution is information, opinions or a recommendation published on the portal.

Contributor: A contributor is a portal user of at least 15 years of age with a registered account who may publish contributions and experiences to discussion forums.

Experience: An experience is a user’s report or retelling of a procedure or doctor through the use of the ‘review’ or ‘experience’ fields. Reviewed doctors have the option to respond to experiences.

Offered services

The portal can be used at no cost to you. The portal allows you to view doctor profiles, doctor reviews, articles and other useful information.

The portal provides the following services:

  • Publication of information pertaining to doctors based on doctor-created profiles.
  • Publication of information pertaining to doctors based on information found in public databases.
  • Publication of medical articles.
  • Publication of visitor contributions, discussions, and experiences (see terms and conditions, ‘contributor’ section) including the opportunity for doctors to respond to these contributions.
  • Option for Doctors to hide or remove ‘experiences’ contributions from their profiles (see below, ‘Discussion contributions and experiences’).

Account registration conditions

You must be 15 years of age or older to use and contribute to the portal. You must also fill out the registration form and accept the privacy protection policy, which is part of the general terms and conditions. The registration form includes personal details, so you must also accept and agree to personal data processing.

Only one account per contributor is permitted.

You will be required to fill out the following details during registration:

  • Username
  • Email address
  • Password

Your username will be visible to all portal users on all contributions and experiences published by you.

"By agreeing to the terms and conditions you grant Estheticon, s.r.o. exclusive license to use any and all content provided by you that meets the definition of an original copyright work online (e.g. photographs or texts you post) according to the relevant legal regulations. This license is granted as irrevocable, without consideration, and without restriction as to location, time (or only restricted to the duration of the copyright), volume or function. This content can be used on the internet in all possible ways permitted by valid legal regulations, including, without restriction, copying, hosting, archiving, reproducing, modifying, creating derived works (e.g. works resulting from translation, adaptation or modification for the purposes of improving function as part of our services), communicating, publishing, operating and displaying in public, as well as distribution of such content. You also consent that Estheticon, s.r.o. may grant this license in the same scope (or grant a sublicense) to any third party. The license shall survive even after you cease using the services of Estheticon, s.r.o.”

Discussion contributions and experiences

The portal allows contributors to publish contributions and experiences in discussion forums after registration and acceptance of all terms and conditions, including the privacy policy and other agreements.

You may add contributions and reviews and experiences with your doctor on his or her profile. You may also include them into discussion forums related to individual procedures and below published articles.

Contribution responsibility

The service provider is not responsible for the content of your contributions (the service provider acts as a “hosting provider”).

By agreeing to the terms and conditions you grant Estheticon, s.r.o. exclusive license to use any and all content provided by you that meets the definition of an original copyright work online (e.g. photographs or texts you post) according to the relevant legal regulations. This license is granted as irrevocable, without consideration, and without restriction as to location, time (or only restricted to the duration of the copyright), volume or function. This content can be used on the internet in all possible ways permitted by valid legal regulations, including, without restriction, copying, hosting, archiving, reproducing, modifying, creating derived works (e.g. works resulting from translation, adaptation or modification for the purposes of improving function as part of our services), communicating, publishing, operating and displaying in public, as well as distribution of such content.

You also consent that Estheticon, s.r.o. may grant this license in the same scope (or grant a sublicense) to any third party. The license shall survive even after you cease using the services of Estheticon, s.r.o.

You hereby grant the service provider licence – non-exclusive, irrevocable, free, and without restriction as to geography, time or volume – to use your post in any and all manners permitted under the law, including, but not limited to, copying, hosting, saving, reproducing, editing, creating derivative works (e.g. works that are the result of translation, adaptation or modifications for the purposes of improved function as part of our services), communicating, publishing, operating and displaying in public and distributing such content. You agree that the provider can assign this licence (assign a sublicence) in full to any third party. The licence shall endure even after you stop using our services.

When publishing contributions, please carefully ensure that your contributions do not breach any laws or regulations (especially privacy rights, personal data protection and/or copyright issues), including unfair competition violations, a violation of the medical chamber’s code of ethics, or an infringement on confidential information.  

The service provider does not monitor the contribution content, but should they become aware that the statutes of these terms and conditions were broken, the contribution will be deleted immediately. The service provider is not responsible for any damages caused by the deletion of any information published on your profile.

The service provider does not offer any guarantees related to the functioning of the portal and is not responsible for any technical problems related to connectivity.

Please note that the contributor’s/reviewer’s opinions on procedures and treatments are the personal opinions of each contributor/reviewer. They are not the opinions of doctors. ALWAYS discuss your health issues with your doctor.

Articles written by doctors can be a useful educational tool, but it is ALWAYS necessary to have a PERSONAL CONSULTATION WITH AN EXPERT in order to receive a correct diagnosis and a proper recommendation for treatment. Following discussions and reading experiences/opinions published on the portal does not replace a consultation with a medical professional.

Discussion and experiences rules

Before you decide to publish a contribution, consider your contribution carefully. All information provided by you will be freely published on the portal and can be found and misused by anyone. Your contributions to discussion forums, and your experiences, will be published under your chosen username. Anonymous contributions are not permitted.

The contributor hereby declares that all his or her contributions are truthful and relate only to them. They are not experiences, opinions or information received from a third party.

Contributors are obliged to follow the following discussion forum and experiences rules:

No vulgarities or verbal abuse
Vulgar or threatening contributions, or any other form of verbal abuse, will immediately be deleted upon coming to the attention of the service provider. Please note that the service provider considers any vulgar expressions with added smiley faces, missing letters or other symbols as vulgar and abusive.   

No gossip
Only include truthful information in your contributions. If your contribution contains false or damaging information about someone, you could face charges for defamation.
It is not possible for the service provider to assess whether negative contributions are in fact defamation, though any contributions containing baseless criticisms will be deleted immediately after the service provider becomes aware of them. We would like to draw attention to the possibility to hide contributions on doctor’s profiles (further information below).

Contribution format
The service provider recommends the use of diacritical signs and that text be structured into paragraphs. Contributions that are incomprehensible may be deleted.

Contribution language
Though there are various language versions of the portal, contributions must be published in the language of that particular portal.  Contributions in other languages will automatically be deleted and will not be moved to other language versions of the portal.

Further rules and recommendations – Be careful about sharing personal details
Please note that any information that can be linked to a particular person is protected by the personal data protection act and other related legislation. Also, in accordance with the data protection act and other related legislation, any information related to the health of any particular person is considered sensitive information, and special regulations apply.

Negative experiences

Should you write a negative review (rate a doctor with one or two stars and/or give a doctor a ’thumbs-down‘) your contribution will be forwarded automatically to the reviewed doctor. The reviewed doctor will have seven days to respond and add his or her opinion if they so choose. After the seven-day period expires, your contribution will be published automatically.

After receiving an automatic notification of a negative experience, a doctor has the following options for dealing with the negative experience:

  1. Publish the contribution with their response to it.
  2. Hide the experience – the contribution will be published as ‘hidden‘. This means other visitors will see that a negative experience was added, but the actual content will not be displayed. However, hidden experiences will still be calculated into the doctor‘s overall rating.
  3. Turn off the ‘patient experience’ option – in this case, not even positive experiences will be displayed on a doctor’s profile, and contributors will not have the option to add their experience to that doctor’s profile.
  4. Delete the experience – if the experience is in violation of the law or statutes stated in these terms and conditions, it will be deleted  

Positive experience

If you rate a doctor between three and five stars, or give a doctor a ‘thumbs-up‘, this will be published within 48 hours.

Deleting a contribution

Contribution experiences found to be in conflict with the law, or with the statutes stated in these terms and conditions, will be deleted.

The service provider is not responsible for any damages that result from deleted contributions. Individual doctors and contributors are fully responsible for the content of their contributions. The service provider does not monitor them.

Should you find a contribution that does not comply with these terms and conditions, or with current legislation, please report it immediately by clicking on the ‘found a mistake’ button.

Unregistered doctors

Negative experiences cannot be added to profiles of doctors who are not registered, as in doctors whose information was obtained from public databases.

Changes in services and termination

Conduct that is found to be in violation of these terms and conditions, or conduct that is suspected of being impermissible by the service provider, may result in suspension or termination of services.

The service provider edits and improves its services constantly. This may result in the addition or removal of certain portal functions. The service provider may suspend or terminate its services at any time.

Notice of amendments

The service provider has the right to amend any of the provisions listed in these terms and conditions. Users will be notified of any changes via an email sent to the address provided during registration. Notifications about possible changes will be sent to users in advance and will not be applicable retroactively. Users who do not accept the amended terms and conditions may not use our services.

Invalidity of any of the provisions does not automatically render the rest of the terms and conditions invalid.

Both the service provider and you, the user, agree these terms and conditions are in accordance with Czech law. Should any legal dispute occur, it will be subject to Czech laws and the Czech judicial system.

These terms and conditions take effect the day they are published on the portal. The old terms and conditions are hereby invalid.

Updated: 2016-08-22

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