What to do when inquiries fall into the spam?

While we do our best to keep our inquiry emails being consider as spam, it is sometimes the case. Most often, there is a server-side problem. How to solve this situation? In this article, you will find tips to ensure that you receive all the inquiries and that your Estheticon emails are not falling into a spam section.

If you do not want to miss out on any inquiries, we have several options for you:

1 / Ask your webmaster to add the estheticon.com domain to the whitelist

Ask your webmaster to set up a so-called "whitelist" for your estheticon.com domain. This is an information for the mail server that emails are clear, and the messages must always be delivered to your mailbox.

The Whitelist is set up in different email systems differently, but your webmaster will surely know how to do (it is a very common thing for him).

For example, the Gmail whitelist is set according to this manual >>.

If you don't want to miss any of your inquiries from us, you have two more options on how to manage them right away - either through SMS or APP.

2 / SMS alert notification

In your profile settings, you can turn on SMS messaging when new inquiries are received. You have an immediate notification.

You can quickly activate this option on:  
spam en
In the profile settings, fill in the mobile number and click on the "Send SMS alerts" button.

3 / Mobile inquiry application alert

Install our application and have instant access to your profile. The application alerts you about every new inquiry, and you can directly and efficiently handle it. It's free for both Android and iOS.

You can download the application here:  
Mobile applications make it easier and faster to communicate with patients.

Published: 2019-02-21

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